Shipping and Returns
Shipping and Delivery
We offer free shipping on all orders over €50 in the UK and Ireland, along with standard and express options for international orders.
We have the following shipping options available for select eligible regions:
Republic of Ireland and Northern Ireland - Fastway Couriers - €3.50 | FREE on orders over €50 | Standard 2-3 day delivery
UK - Royal Mail - £3.50 | FREE on orders over £50 | Standard 3-5 day delivery
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from The courier services to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has been shipped.
Returns and Refunds
If you do decide to return something please send written confirmation during the 14 days cooling-off period (in compliance with the Consumer Contracts Regulations ) however after this cooling-off period we are happy to offer an exchange or a credit note to the value of the goods up to 30 days from the date you received your goods providing they are returned in a fully re-saleable condition.
Once the 30 day period has passed we have the right to refuse returns of any unwanted items.
Damaged/ Faulty Goods
In the unusual event, your products arrive damaged or faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact email@example.com where we will be delighted to help resolve any issues.
It will be necessary to provide photographs of the damaged/faulty goods & we reserve the right to collect the damaged products from you for Quality Checking purposes. Correspondence will be made with you directly.
Items must be unused, in a perfect resalable condition and accompanied by a valid order reference. We do not cover the return cost, but we are happy to help with it. Email us at firstname.lastname@example.org for more information or send us a message through the contact page.
Returns should be wrapped securely using the same packaging they were received in, or inappropriate packaging to ensure the goods arrive with us in their original condition. The order reference must clearly be displayed in order to process a return. We will reserve the right to refuse a refund/exchange for damages caused by insecure or insufficient packaging.
All Returns requests will be actioned during opening hours Monday - Friday 9 am - 5 pm ex-public holidays.
Refunds can only be applied against the original payment method within 2 working days from the date the return is received. Refunds although processed by us may then take up to 5-7 working days to show